Thank you very much for visiting FAMILY CLUB.STORE GLOBAL. We want to provide the following information regarding using our site.
Minimum Order Amount
Please note that the minimum purchase amount on our site is 3,000 yen per order. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Customs Duties
When your purchased items arrive at the designated delivery destination, local customs may require the payment of customs duties and the completion of customs procedures. Please note that the amount of customs duties and the procedures involved are determined by the laws of the destination country or region and are not included in the prices displayed on our site. Therefore, these costs will be borne by the customer. If customs duties are not paid or customs procedures are not completed, the items may be returned to us, and in such cases, we will not be able to offer refunds or returns. If you need assistance with customs procedures, please get in touch with our customer support.
Overseas Transaction Fees for Credit Cards
When purchasing on our site using a credit card, please be aware that your card issuer may charge an overseas transaction fee, as the purchase will be processed as an international transaction. For details regarding these fees, please refer to the terms and conditions of your credit card issuer.
We sincerely appreciate your understanding and cooperation. Thank you for your continued support.