FAQ
About My Page
Q. What can I do on My Page?
A. On My Page, registered users can access the following services:
- Check and update your registered information (name, address) and register or change your address.
- View your order history and track shipping status.
About User Registration
Q. I can't complete the user registration.
A. The following issues may be the cause, please check:
- Unable to register an email address: You might have already registered with the same email address. Please try resetting your password via "Reset Password."
- Input errors: Please check the error message displayed and try registering again.
- Not receiving emails: Please refer to the "I did not receive the email" section.
About Logging In
Q. I can't log in.
A. Please ensure you are entering your registered email address and password using half-width alphanumeric characters.
If you still can't log in, please contact us through the inquiry form with the following information:
- Registered email address(es)
- Registered name
- Registered address
About ID & Password
Q. I forgot my ID.
A. Your ID is your registered email address. If you are unsure, please contact us through the inquiry form with the following information:
- Registered email address(es)
- Registered name
- Registered address
Q. I forgot my password.
A. Please reset it using the "Reset Password" option.
About Personal Information
Q. How is my registered personal information used?
A. Personal information is used for services such as order processing, product delivery, payment collection, and notifications. It will not be provided to third parties. For more details, please check our "Privacy Policy."
Q. I’m worried about the security of my personal and credit card information online.
A. Our site uses SSL technology to encrypt and protect your personal information. Please use our site with confidence.
About Products
Q. Please tell me about the items and artists available for sale.
A. Please refer to the list of currently available artists.
About Orders
Q. Do I need to register as a user to order products?
A. Free user registration is required to make a purchase. Please register here.
Q. Is the stock reserved when I add a product to my shopping cart?
A. Stock is not reserved when a product is added to your shopping cart. Stock is only reserved once you click the "Confirm Order" button on the final confirmation page.
Q. Is there a limit on the number of items I can purchase?
A. Purchase limits vary by product. Please check each product page for details.
Q. I want to check my order details.
A. You can check your order details via the "Order Confirmation" email or the "Order History" section on My Page.
Q. I received duplicate order confirmation emails.
A. There may be duplicate orders registered. Please contact us through the inquiry form as soon as possible.
Q. Maintenance started while I was placing my order.
A. Please try placing your order again after the maintenance is completed.
Q. What do the labels like "Pre-order," "SOLD OUT," etc., on the product pages mean?
A. The meanings are as follows:
- Pre-order: The product will take some time to be delivered.
- SOLD OUT: The product has sold out.
- Before Sale: The product is not yet available for sale.
- NEW: The product was released within the last two weeks.
- Limited Stock: The product will be discontinued once the stock runs out.
- Ending Soon: The product has a confirmed end date for sales.
- Sales Ended: The product's sales period has ended.
- Pre-order Period Ended: The pre-order period has ended.
Q. Can I change or cancel my order after it is completed?
A. After clicking the "Confirm Order" button, changes or cancellations are not possible. For more details, please refer to the "I want to return or exchange a product" section.
About Payment
Q. What payment methods are available?
A. Credit card payments are accepted.
Q. Are there any payment fees?
A. Credit card payment fees are covered by us.
Q. Can I change the payment method?
A. The payment method cannot be changed.
Q. What credit cards are accepted?
A. We accept VISA, MasterCard, American Express, and JCB.
About Inquiries
Q. When will my order arrive?
A. Orders are typically shipped within a week after purchase. For pre-order items or items with specific shipping dates, please check the shipping schedule on the product page.
Q. I want to check the shipping status.
A. You can check the shipping status via the "Order Shipment Notification" email or the "Order History" section on My Page.
Q. I placed multiple orders on the same day; how will the shipping charges be handled?
A. Shipping charges apply to each order individually.
Q. Can I combine my orders for shipping?
A. Orders will be shipped individually and cannot be combined.
Q. Can I split the shipping of my order?
A. Split shipping is not available. If you order multiple items, they will be shipped together once all items are ready.
Q. Can I specify a delivery date and time?
A. We do not accept requests for specific delivery dates and times.
Q. I received a different product from what I ordered.
A. If the product received differs from your order, please contact us through the inquiry form.
Q. I want to purchase as a gift (with gift wrapping).
A. Gift wrapping services are not available.
Others
Q. I didn’t receive an email.
A. Please check the following:
- Ensure emails from [@famikura-store.com] and [@t.shopifyemail.com] are allowed.
- Ensure emails containing URLs can be received.
- Check if the email was filtered into your spam folder.
Q. I want to return or exchange a product.
A. As a rule, we do not accept returns or exchanges. If the product is defective or incorrect, please contact us through the CONTACT form within 14 days of receiving the product.
Q. There was an item missing from my order.
A. If an item was missing, please contact us through the CONTACT form within 14 days of receiving the product.