FAQ

Here’s the full English translation of that FAQ section, preserving the tone and formatting suitable for an official site or help center:

My Page

Q. What can I do on My Page?
A. Registered users can use the following services:

  • View or update registered information (name, address)

  • Register or edit delivery addresses

  • Check order history and shipping status

User Registration

Q. I can’t complete user registration.
A. Please check the following possible causes:

  • Email address already registered: You may already have an account with the same email address. Please try “Reset Password.”

  • Input error: Please check the displayed error message and try again.

  • Did not receive email: Please refer to “I did not receive the email.”

Login

Q. I can’t log in.
A. Please make sure you are entering your registered email address and password correctly using half-width alphanumeric characters.
If you still cannot log in, please contact us via the inquiry form and provide the following:

  • Registered email address(es)

  • Registered full name

  • Registered address

ID / Password

Q. I forgot my ID.
A. Your ID is your registered email address.
If you are unsure, please contact us via the inquiry form and provide the following:

  • Registered email address(es)

  • Registered full name

  • Registered address

Q. I forgot my password.
A. Please reset your password using the “Reset Password” link.

Personal Information

Q. How is my personal information used?
A. Your personal information is used for order processing, product delivery, payment collection, and to provide service updates and notifications.
We do not share personal information with third parties.
For details, please see our [Privacy Policy].

Q. I’m worried about my personal or credit card information being leaked online.
A. Our website uses SSL encryption to protect your personal information.
You can use our services safely and securely.

Products

Q. What kind of items and artists are available?
A. Please refer to the “Artists Currently on Sale” page for details.

Orders

Q. Do I need to register before placing an order?
A. Yes, a free user registration is required to shop. You can register [here].

Q. Is an item secured once it’s in my shopping cart?
A. No. Items are not reserved when added to your cart.
Stock is only secured when you click the “Confirm Order” button on the final confirmation page.

Q. Is there a purchase limit?
A. Some products have purchase quantity limits. Please check each product page for details.

Q. How can I review my order details?
A. You can check your “Order Confirmation” email or review your Order History on My Page.

Q. I received duplicate order confirmation emails.
A. It’s possible your order was placed multiple times. Please contact us immediately via the inquiry form.

Q. A maintenance notice appeared during checkout.
A. Please try placing your order again after maintenance is complete.

Q. What do the product status labels mean?
A.

  • Pre-order Available: The item will take time to ship.

  • SOLD OUT: Sales quantity has been reached.

  • Coming Soon: Sales have not yet started.

  • NEW: Item released within the past two weeks.

  • Limited Stock: Available while supplies last.

  • Ending Soon: Sales will end on a specific date.

  • Sales Ended: Sales period has already ended.

  • Pre-order Closed: Pre-order period has ended.

Q. Can I change or cancel my order after confirmation?
A. Once you click “Confirm Order,” changes and cancellations cannot be made.
For details, see “I want to return or exchange an item.”

Payment

Q. What payment methods are available?
A. We accept credit card payments.

Q. Are there any payment fees?
A. Credit card transaction fees are covered by our company.

Q. Can I change my payment method after ordering?
A. No, the payment method cannot be changed.

Q. Which credit cards are accepted?
A. VISA, MasterCard, American Express, and JCB.

Delivery and Orders

Q. When will my order arrive?
A. Orders are typically shipped within one week after purchase.
For pre-order or date-specified items, please check the product page for shipping details.

Q. How can I check my shipping status?
A. You can check via the “Shipment Notification Email” or your Order History on My Page.

Q. I placed multiple orders on the same day. How is shipping handled?
A. Shipping fees apply to each order.

Q. Can multiple orders be shipped together?
A. No. Each order is shipped separately.

Q. Can items be shipped in separate parts (split delivery)?
A. No. Orders are shipped together once all items are ready.

Q. Can I specify a delivery date or time?
A. No. Delivery dates and times cannot be specified.

Q. I received a different item than I ordered.
A. Please contact us via the inquiry form if your received items differ from your order.

Q. Can I purchase items as a gift with wrapping?
A. Gift wrapping service is not available.

Others

Q. I didn’t receive an email.
A. Please check the following:

  • Emails from @famikura-store.com and @t.shopifyemail.com are allowed in your email settings.

  • Your email service allows messages containing URLs.

  • The email hasn’t been filtered into your spam folder.

Q. I want to return or exchange an item.
A. Returns or exchanges are not accepted except for defective or incorrect items.
In such cases, please contact us via the inquiry form within 14 days of receiving your order.

Q. My order is missing items.
A. If any item is missing, please contact us via the inquiry form within 14 days of receiving your order.